Privacy Policy

Last updated: September 27, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application refers to Petslock, the software program provided by the Company.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Petslock.
• Country refers to: Karnataka, India
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service or assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service and may include information such as Your Device's IP address, browser type, version, pages visited, date/time, time spent, unique identifiers, and diagnostic data.

When You access the Service via a mobile device, We may collect information such as device type, unique ID, IP address, OS, browser type, and diagnostic data.

Information Collected while Using the Application

With Your prior permission, We may collect:

• Location information
• Contacts list from Your device
• Photos and media from Your camera and gallery

You can enable or disable this at any time in Your device settings.

Use of Your Personal Data

The Company may use Personal Data for purposes including:

• To provide and maintain our Service
• To manage Your Account
• To perform contracts
• To contact You (email, SMS, calls, push notifications)
• To provide offers and updates
• To manage requests
• For business transfers
• For analysis and improvements

Retention of Your Personal Data

We retain Your data only as long as necessary to fulfill purposes or comply with legal obligations.

Transfer of Your Personal Data

Your data may be transferred and stored in locations outside Your region. We ensure secure handling under this Privacy Policy.

Delete Your Personal Data

You may request deletion of Your data or manage it via Your account settings. Some data may be retained for legal compliance.

Disclosure of Your Personal Data

Business Transactions

If the Company undergoes a merger or acquisition, Your data may be transferred with notice given.

Law Enforcement & Legal Requirements

We may disclose Your data to comply with law, protect rights, ensure safety, or defend against liability.

Security of Your Personal Data

We use commercially acceptable means to protect data, but no method of transmission or storage is 100% secure.

Children's Privacy

We do not knowingly collect data from children under 13. Parents may contact Us if aware of such cases, and we will delete the data.

Links to Other Websites

We are not responsible for third-party websites linked from our Service. Please review their Privacy Policies.

Changes to this Privacy Policy

We may update this policy from time to time and notify You via email or a prominent notice. The "Last updated" date will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• Email: support@petslock.com
• Website: https://petslock.com